Welcome!
Thank you for choosing our apartment.
We want every guest to enjoy a relaxing and worry-free holiday. These Booking, Payment & Cancellation Terms are designed to ensure clarity and fairness for both you and us.
If you have any questions, please don't hesitate to contact us before making your reservation.
Booking, Payment & Cancellation Terms
Private Holiday Apartment
J'Adore Secret Garden Complex
Floor 2 – Apartment 2.17
Sunny Beach, Bulgaria
This website is operated by a private apartment owner and is not the official website of the developer or the trademark owner of J'Adore Secret Garden.
1. Booking & Confirmation
A minimum stay of 3 nights applies to all bookings. All bookings made through this website are treated as booking requests. Your reservation becomes confirmed once you receive written confirmation by email from the property owner. By submitting a booking request, you agree to these Booking, Payment & Cancellation Terms.
2. Payment Terms
A deposit of 25% of the total rental amount is required within 7 days after booking confirmation. The remaining 75% must be paid no later than 14 days before arrival.
For bookings made within 14 days before arrival, the full rental amount is payable immediately. Payment is made by bank transfer using the payment details provided in the booking confirmation email.
If payment has not been received by the due date and no alternative arrangement has been agreed upon, the reservation may be cancelled. Payments are considered received once they have been credited to the owner's bank account.
3. Cancellation Policy
| Cancellation | Refund |
|---|---|
| 14 days or more before arrival | 100% refund of all amounts paid |
| Less than 14 days before arrival | No refund |
| No-show or early departure | No refund |
4. Cancellation by the Owner
If the owner is unable to provide the accommodation due to unforeseen circumstances or force majeure, all payments received will be refunded in full.
5. Force Majeure
Neither party shall be held liable for circumstances beyond their reasonable control, including natural disasters, government restrictions or other unforeseen events. Any refund due in the event that the owner is unable to provide the accommodation will be handled in accordance with Section 4 above.
6. Liability
Guests are expected to take reasonable care of the apartment and its contents during their stay. The owner cannot be held responsible for loss, theft, accidents or personal belongings unless required by applicable law.
7. Damage
Guests are kindly asked to report any accidental damage as soon as possible. We understand that accidents can happen and appreciate honest communication. Guests may be held responsible for damage beyond normal wear and tear.
8. Applicable Law
These terms are governed by Bulgarian law.
9. House Rules
- Maximum 4 guests.
- No parties or events.
- No smoking inside the apartment.
- Please respect neighbours.
- Check-in and check-out times as confirmed in your reservation.
- Pets are not allowed.
- Please switch off air conditioning and lights when leaving the apartment.
10. Privacy
Personal information provided during the booking process is used only to process and administer your booking request, manage your reservation and communicate with you regarding your stay. Personal information will only be shared where necessary to provide these services or where required by law.